This document outlines our returns and refunds policy for products purchased through our website and e-commerce marketplaces. Please read this policy carefully to understand your rights and responsibilities when making a purchase.
General Policy
Website Purchases
Products purchased directly from our website are not eligible for returns. Once a product is sold through our website, we do not accept returns under any circumstances.
E-commerce Marketplace Purchases
For products purchased through e-commerce marketplaces, please refer to the specific marketplace’s returns and refunds policy. Each marketplace may have different rules and procedures for handling returns and refunds.
Returns from E-commerce Marketplaces
Policy Adherence
When purchasing our products from e-commerce marketplaces, you must follow the returns and refunds policy of that specific marketplace.
We do not handle these returns directly.
Process
To initiate a return for a product purchased from an e-commerce marketplace:
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Log in to your account on the marketplace website
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Find your order and select the “Return” option
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Follow the marketplace’s instructions for packaging and shipping the item back
Product Packaging and Shipping
Packaging Care
We take great care in packaging our products to ensure they reach you in good condition. However, we cannot be held responsible for any damage that occurs during shipping.
Damaged Packages
If you receive a package that is visibly damaged:
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Take photos of the damaged package before opening it
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Contact the shipping carrier to report the damage
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If purchased from an e-commerce marketplace, follow their procedure for reporting damaged items
Eligibility for Refunds and Returns
Ineligible Conditions
Products are not eligible for refunds or returns if:
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The product packaging has been opened
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The product has been used
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The product packaging has been tampered with in any way
Unopened Products
Even if a product is unopened, our no-returns policy for website purchases still applies. For marketplace purchases, refer to that marketplace’s policy.
Contact Information
If you have any questions about this policy, please contact our customer service team via e-mail.
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Hours: Monday to Friday, 9 AM to 5 PM (* Timings may differ in case of regional and national holidays*)
Thank you for your understanding and cooperation with our returns and refunds policy.